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SHIPPING & RETURNS

At SLASH Skincare, we strive to provide a seamless shopping experience for our customers. Below is everything you need to know about our shipping and returns process. Please read the details carefully.

SHIPPING POLICY

Domestic Shipping (India)

  • Shipping Time: Orders are typically processed and shipped within 1-2 business days after confirmation. Delivery typically takes 3-7 business days depending on your location.

  • Shipping Cost: We offer free shipping on all orders above ₹1000. For orders below this amount, a flat shipping fee of ₹50 will be applied.

  • Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the status of your package.

International Shipping

  • Shipping Time: International orders are processed and shipped within 3-5 business days. Delivery time varies depending on the destination country and customs clearance.

  • Shipping Cost: International shipping costs will be calculated at checkout based on the weight of your order and the destination country.

  • Customs Fees: Any additional duties, taxes, or customs fees for international orders are the responsibility of the customer.

RETURN POLICY

At SLASH Skincare, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

  • Products must be returned within 30 days of purchase.

  • Items must be unused, unopened, and in their original packaging to be eligible for a return.

  • Products purchased on sale or as part of a promotional offer are non-refundable unless damaged or defective.

How to Initiate a Return

  1. Contact Us: To start a return, please email us at [Insert Email Address] with your order number and reason for the return.

  2. Return Approval: Once approved, you will receive instructions on where to send the returned item.

  3. Return Shipping: Return shipping costs are the responsibility of the customer, unless the item is damaged or defective upon receipt.

Damaged or Defective Products

  • If you receive a damaged or defective product, please contact us at [Insert Email Address] within 48 hours of receiving the package. We will arrange for a replacement or issue a refund after verification.

REFUND POLICY

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

  • Refund Approval: If your return is approved, a refund will be processed to your original payment method within 7-10 business days.

  • Refund Rejection: If the product does not meet our return requirements (e.g., opened or used items), the refund will not be approved, and we will notify you.

  • Late or Missing Refunds: If you haven’t received your refund after 10 business days, please contact your bank or credit card company. If you’ve done this and still have not received your refund, please contact us at support@slashskincare.com.

EXCHANGES

We do not currently offer exchanges. If you wish to exchange a product, we recommend returning the original item (if eligible) and placing a new order.

Contact Us

If you have any questions about shipping, returns, or refunds, please don’t hesitate to contact us:

Email: support@slashskincare.com

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